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Customer Care

What it really means to be a “companion to the dog-lover lifestyle.”

Words only mean something when they are accompanied with follow-through. We want to create a brand where faithful friends belong, and that starts by being excellent friends. This means we don’t chase a “sale”; every single person on the team is trained and empowered to do what it takes to create a 5-star experience for every single one of our guests, regardless of it making money or not. Getting too much harness for your dog? We’ll tell you. Something doesn’t fit? We’ll take it back.

Dogologie isn’t just a store. It’s an experience.

Our Return Policy

We will take back any item that isn’t just perfect, for any reason, and we’ll even pay for the return shipping. We take our faithfulness to our friends and guests very seriously, so if it doesn’t work or a product didn’t measure up in quality, we take it back with a smile and another solution, if you need it.

Here’s how to make a return or exchange.

Option 1: Come into the store, bring your item, and we’ll swap it out or refund your money. *

OR

Option 2: Click the button below and fill out the form in its entirety, we’ll send you a paid mailing label, just drop it in the mail! **

Return Form

*Unfortunately sale items can only be sent in for an exchange or store credit. The return form should be submitted within 30 days of purchase.

**Please fill out the form in its entirety or your return may get lost or delayed. You should expect to receive your exchange or refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

Guaranteed Item Exchanges

ThunderShirt: You have 45 days from the date of purchase to return the ThunderShirt to us if it does not work. Fill out the return form and we will email you a free return label!

WestPaw: Please go to this website and follow the directions to get your one-time guarantee on WestPaw Toys.

Planet Dog: For Returns or Exchanges on Planet Dog Toys please go to this website.

Premium Tufflock Collars: All TuffLocks have a lifetime guarantee, even if a dog chews it in two! Just click here and follow their process for getting a product exchanged. https://premiumtufflock.com/lifetime-guarantee/

2 Hounds Design: For 2 Hounds Design Lifetime Chew Repair Warranty go here.

Shipping

Go figure, people everywhere love dogs as much as we do! We will ship anywhere in the United States via USPS as well as to the rest of the world. Some products have restrictions (defined by wholesale or manufacturer agreements that we choose to respect) and some products cannot be shipped to international destinations.

Shipping is calculated at checkout and is as follows:

Order Value Shipping Price
Up to $20 $5
Over $20 Free


International

For shipping outside the United States, please email us for available shipping options and rates. Rates start at $30.