Returns & Exchanges

Did the harness, collar, or shirt not fit your pup?
Bought the wrong breed shirt for your pet sitter?
Fur-baby uninterested in their new toy?

Don't worry we'll take your return or exchange.

We have 2 ways to help you get the perfect product for your pooch. Either bring the product into the store and ask a team member to help you or if you don't live near by we do free mail exchanges and returns. With the mail return or exchanges we ask you to fill out the return/exchange form then we email you a shipping label free of charge. We also pay the shipping to have your new product sent to you.

Click the button below and we will email your return label.

Unfortunately sale items can only be sent in for an exchange or store credit.

The return form should be submitted within 30 days of purchase.


If you are going to do a mail return/exchange PLEASE fill out the form or your return may get lost or delayed. You should expect to receive your exchange or refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your item from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Guaranteed Item Exchanges
ThunderShirt: You have 45 days from the date of purchase to return the ThunderShirt to us it does not work.
WestPaw: Please go to the following website and follow the directions to get your one-time guarantee on WestPaw Toys.
Planet Dog: For Returns or Exchanges on Planet Dog Toys please go to the following website:
Premium Tufflock Collars: For Tufflock's Lifetime Guarantee please go to
2 Hounds Design: For 2 Hounds Design Lifetime Chew Repair Warranty go to